Why Work Here? HypeAuditor is a leading B2B influencer marketing platform with customers from all around the world. We provide tools and reports for influencer search on Instagram, TikTok, YouTube, Twitch, Twitter, and Snapchat. HypeAuditor is a data provider trusted by the biggest media outlets like Forbes, Social Media Today, The Washington Post, Business Insider, Entrepreneur, and PR Week.

Founded back in 2018, HypeAuditor acquired more than 1,500,000+ clients. Trusted by the world’s leading brands like Dior, Amazon, L'Oreal, H&M, Unilever, the company is helping to get more transparent influencer marketing analytics. We’re honored to be named one of America's Best Startup Employers 2021-2022 and 2024 by Forbes.

Job Overview

A Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Your job is to work closely with customers to ensure they are satisfied with the services they receive, build long-term relationships with customers, collect feedback on the work of our product, and transfer it to the development department.

Responsibilities:

• It's important to live in the corresponding region or to be ready to work in the morning hours (UTC-3 or UTC-4, to effectively cover both LatAm and Spanish-speaking speaking regions)
• Conducting a successful introduction to new customers (onboarding), and product training
• Timely processing of requests from customers
• Cross-functional communication with technical support and product teams, and search for optimal solutions
• Work with product improvement requests
• Conducting in-depth interviews with customers (CustDev calls to understand needs, pain points, and product expectations)
• Foster customer advocacy by managing the referral program, identifying promoters, and collecting testimonials, reviews, and case studies
• Own the renewal process end-to-end, ensuring customer retention by proactively managing contract renewals and addressing risks in at-risk accounts

Skills:

• At least 1 year of experience in building relationships with B2B clients.
• Language requirements: English (C1), Spanish (C1).
• Excellent troubleshooting skills
• Client-oriented thinking, emotional intelligence
• Excellent communication and presentation skills
• High level of learning abilities (incl. technical products, CRM)Openness, kindness, and a sense of humor
• Analytical skills and attention to detail

Would be a plus:

• Experience in IT
• Experience in Influencer Marketing
• Experience in hosting webinars

Benefits

• Being a part of an international company with the ability to secure deals with major brands and leading international agencies in its portfolio
• Competitive salary with a possibility of multiple bonuses (advocacy activity & performance in retention)
• Comfortable onboarding process and a supportive, friendly team that’s always ready to help
• Opportunity to influence and improve internal processes — your ideas matter here
• Absence of bureaucracy, flexibility, and speed in decision-making
• Attending conferences and industry events around the world
• Preferential conditions for VHI
• Regular sports events, trips, corporate events, and parties
• Quick interview process
• Fully remote job